FAQ

Frequently Asked Questions

Coronovirus COVID-19 Updates

Northrop Event COVID-19 Preparedness Plan

About the Building

Where is Northrop located?
What are the building hours?
Where can I buy food/beverages?
What is the food/beverage policy inside the theater?
Where are the restrooms located?
Where are the coat checks located?
How do I know where my seat is?
Northrop Lost & Found
Where is the ATM located?
What accessibility services are available at Northrop?
What is Northrop’s capacity?
Are there volunteer opportunities available at Northrop?
Why is it so hot in the theater for some performances?
Where does the name Northrop come from?
Can I follow Northrop on social media?

Transportation

How can I get to Northrop?
Driving / Parking?
On-campus parking garages:
Can I reserve a parking spot in advance?

Ticketing

Who do I contact for general ticketing questions?
How do I receive my tickets after purchasing them?
Can my ticket be scanned from my phone rather than having to print it?
What is the child ticketing policy?
Can I buy tickets to Northrop shows from any sources besides Northrop?
Who can I contact for group sales/school ticketing questions?

Policies

What is the bag/backpack policy?
Are there any items I can’t bring into the theater?
What is the photo policy?
What if I arrive late?
Are animals allowed in the theater?
What is the smoking policy?


 

About the Building

Where is Northrop located?
Northrop is located on the University of Minnesota's Twin Cities campus, on the East Bank and the north end of the Northrop Mall. The address is 84 Church Street SE, Minneapolis, MN 55455.

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What are the building hours?

For the latest updates on Northrop operations, please see the COVID-19 Updates page.

Effective Nov 20, 2020

Northrop will be closed until Tue, Jan 19, 2021

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Where can I buy food/beverages?
Surdyk's Café is closed until further notice. However, please consider helping this local business by utilizing their catering delivery or curbside pick-up services.

When open, food and beverages can be purchased at Surdyk’s Café, located on the west side of Northrop’s first floor. Paninis, wraps, sandwiches, salads, coffee, tea, and much more are available. 

Surdyk’s concessions are also available during most Northrop concerts, dance performances, and various events on the Carlson Family stage. Surdyk’s concessions also includes a wide range of local craft beers and expertly selected wine and spirits.
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What is the food/beverage policy inside the theater?
 
Northrop’s food/beverage policy is as follows:

  • Beverages with a lid are allowed in the theater. (Surdyk’s café offers compostable cups with lids for patrons who wish to bring their beverage into the theater)
  • Clear reusable water bottles with lids (or a closure of some kind) are allowed in the theater.
  • Food is prohibited in the theater.

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Where are the restrooms located?
Men’s and women’s restrooms are located on both the east and west sides of the building on the ground, 1st, 2nd, and 3rd floors. A women’s restroom is located on the west side of the 4th floor, and a men’s restroom is on the east side of the 4th floor. Single stall, all-gender restrooms are located on the east and west sides of the ground and 2nd floors, and the east side of the 4th floor.
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Where are the coat checks located?
Coat checks are located on both sides of the building at the ground floor, next to the east and west box offices. Coat check opens 2 hours before a performance begins.
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How do I know where my seat is?
Our ushers will be happy to direct you to your seats, which are listed on your ticket, once you arrive at Northrop. If you wish to find your seat prior to your arrival, feel free to check our seating chart.
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Northrop Lost & Found
The lost and found is located in Suite 90, on the ground floor west side of the building.
Please call 612-301-1960 for inquiries.
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Where is the ATM located?
A US Bank ATM is located near the elevator on the ground floor of Northrop’s west side.
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What accessibility services are available at Northrop?
All spaces within Northrop are ADA compliant. All floors are accessible via elevator on both sides of the building. Wheelchair, transfer, and varying width seating is available when purchasing or reserving tickets, as well as wheelchairs for transferring from drop-off location to seats. For the dance and music series, Northrop offers large print programs and listening devices. For other services, such as ASL interpreters or captioning, please contact Northrop at northrop@umn.edu.

For more information on accessibility, visit our Access Services page.
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What is Northrop’s capacity?
The Carlson Family Stage, Northrop’s main theater, holds up to 2,692 patrons.
 
The Best Buy Theater holds up to 168 patrons.
 
The Lindahl Founders Room holds up to 72 seated or 100 standing patrons.
 
Northrop’s Conference room seats up to 12.

The Ellie and Tom Crosby Seminar Room seats up to 58.
 
Learn more about Northrop's rental spaces.

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Are there volunteer opportunities available at Northrop?
Yes! Volunteer opportunities range from ushering and taking tickets to distributing programs, greeting patrons, and helping guests navigate our building.
 
Learn more about our volunteer program.

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Why is it so hot in the theater for some performances?
The performers in some Northrop performances require specific temperatures to perform in for their safety and comfort, which is typically around 72 degrees. Because the stage and theater have a shared heating and cooling system, this causes the theater to be warmer as well. Please consider dressing in layers as a result.
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Where does the name Northrop come from?
The name Northrop is in memoriam of Cyrus Northrop, the second president of the University of Minnesota from 1884 until 1911.
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Can I follow Northrop on social media?
Yes! Find us @NorthropUMN on Facebook, Instagram, and Twitter.

Join our email club here for exclusive announcements, offers, discounts, and other exciting news.
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Transportation

How can I get to Northrop?

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Driving / Parking?
The University of Minnesota is home to Northrop, so be aware that other events may be occurring on campus that could potentially affect parking during Northrop’s events. We recommend that you provide ample time before performances for parking.

See the Parking and Transportation Services calendar for any events that may impact parking.
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On-campus parking garages:
Church Street Garage:
80 Church St SE
Minneapolis, MN 55455

Nolte Center Garage:
14 Church St SE
Minneapolis, MN 55455

Washington Avenue Parking Ramp:
501 Washington Ave SE
Minneapolis, MN 55455
 
Fourth Street Parking Ramp:
1625 4th St SE
Minneapolis, MN 55455

Visit our Parking and Directions page for more information about on-campus parking options.
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Can I reserve a parking spot in advance?
Yes, when purchasing tickets to an event, you will also have the option to add pre-paid parking to your cart. Pre-paying for parking reserves a parking spot in the garage of your selection. Pre-paid parking for events begins at 4:00 pm, unless otherwise noted.

Pre-paid parking reservations are valid for entry at the assigned garage up to 90 minutes after the billed start time of the performance. Please be aware that after 90 minutes your reservation will be forfeited and the space made available for others to purchase on a first-come, first-served basis at the garage entry point. If you arrive after the time limit of your reservation, you will be required to pay at the garage entry point.
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Ticketing

Who do I contact for general ticketing questions?
For any general ticketing questions, contact the box office at 612-624-2345 or umntix@umn.edu.

For more information on rush tickets, discounts, seating accommodations, or parking reservations, visit our tickets page.

The box office’s hours are:
Monday – Friday: 12:00 pm - 5:00 pm
Saturday-Sunday: Closed

These hours may be extended with scheduled events. The box office opens 4 hours before performances begin and stays open through the duration of the event.
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How do I receive my tickets after purchasing them?
Northrop offers multiple options for receiving tickets:

    • Will call - guests pick up their tickets at the box office upon arrival at Northrop.
    • Delivery by mail - tickets to be mailed to the address of your choice.
    • Print at home - guests are emailed their ticket, which can then be printed at home and brought on paper to the theater.
    • Mobile tickets - guests are emailed their ticket, which can then be scanned from a mobile device at the theater.

Please be aware that ticketing procedures are subject to change with each performance; see individual event page for details.
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Can my ticket be scanned from my phone rather than having to print it?
Yes. We have mobile scanners at Northrop to scan tickets straight from devices.
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What is the child ticketing policy?
Every child, regardless of age, must have a ticket. We appreciate your discretion when choosing events appropriate for your child’s age. Northrop has booster seats of two different sizes available for use, inquire with an usher for assistance.
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Can I buy tickets to Northrop shows from any sources besides Northrop?
The only authorized ticket sales agents for Northrop are the Northrop box office and UMTE (University of Minnesota Tickets and Events). Tickets purchased from any other source may not be valid. Northrop is not able to honor, replace, or refund invalid tickets. If you purchase tickets from an unauthorized agent in the secondary market, you risk purchasing counterfeit or invalid tickets.
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Who can I contact for group sales/school ticketing questions?
Please contact Bridget Reddan at bsreddan@umn.edu or 612-625-1578 for group ticketing questions.
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Policies

What is the bag/backpack policy?
Please avoid bringing backpacks or large bags. Bags are subject to search, in addition to other security measures which vary by performance.
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Are there any items I can’t bring into the theater?
Northrop does not allow weapons, including firearms, in the building, as per University policy. Additionally, Northrop does not allow helium balloons or confetti in the building. Other items may be prohibited at the discretion of management.
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What is the photo policy?
No professional photography or recording equipment is allowed inside the theater without permission. The allowance of cell phones varies with individual events.
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What if I arrive late?
Northrop understands that factors outside our guests' control might impact their ability to arrive before the scheduled performance time. In the interest of all patrons and per the request of performers, latecomers will be seated in the rear of the theater or in one of the balconies, at the discretion of management and based on availability. If the performance has an intermission, guests may relocate to their assigned seats during that time. Northrop will follow the same practice with guests who need to leave the theater during a performance.
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Are animals allowed in the theater?
Service dogs are allowed anywhere in the building. For other service animals, please check with the box office in advance regarding specific needs. You can contact the box office at 612-624-2345 or umntix@umn.edu. Non-service animals are not allowed in the building.
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What is the smoking policy?
The University of Minnesota is committed to promoting and protecting the health and well-being of all campus community members and is smoke and tobacco-free. The goal is to create a healthier, cleaner, and more inclusive environment for everyone. For the University’s complete policy, please visit the UWide Policy Library.
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